HP Pavilion Laptop 15-cs3096nr - camera is grainy

[Ikigai]

Camera image quality is poor - grainy; all troubleshooting steps have been done...video environment checked, lighting good, image quality settings modified/adjusted...other software used to check image quality, no high speed USB attachments etc etc

This laptop is 'suppose' to brand new, not refurbished...bought directly from HP web store. It is not even a week old. I need this camera image to be clear for my zoom meetings etc.

What can be done to fix this issue asap? I need someone, a person, to respond to this not a robot or a copy and paste answer response.

[Ikigai]

Instead of ranking me up to new member, rank me as someone will respond  asap.

[The_Fossette]

@Ikigai

I reviewed your post and I understand that you are facing issues with the webcam image quality.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already performed all the relevant troubleshooting steps. I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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