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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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If the screen stays on while the laptop is connected to the charger but then blanks when the charger is disconnected, that implies the battery is not supplying enough power to operate the screen display.
Here's a video from HP Support about troubleshooting battery issues:
https://www.youtube.com/watch?v=VCE6cQbzUrI
I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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