HP Pavilion dv6-7043cl screen backlight on but no picture?

[Johnz414]

Hi hp community,

Just that, I have a HP Pavilion dv6-7043cl Entertainment PC with the screen backlight on but no picture?

I've read this post here: https://community.spiceworks.com/topic/970705-dark-screen-in-hp-dv6-laptop

This post says that the screen is broke and should be replaced.

The only screen replacement specifically for this pc I found on Newegg here: 

https://www.newegg.com/p/0JC-0019-00XB9?item=9SIA49H1VK7152&source=region&nm_mc=knc-googlemkp-pc&cm_...

$60 is kind of expensive for this old of a pc.

I am wondering if there is any kind of fix that the link may have missed? Are there any keys to be pushed or combination of that would reset the screen so that it would work again?

With other laptops I have found that pushing certain keys will reset the monitor and or test it?

I haven't opened it up yet but will do that to see if I can find anything. I'll report back here if I do.

So, any advice here would be greatly appreciated.

Thanks.

John

PS The laptop does work, when hooked up to another monitor through a hdmi it works fine.

[Riddle_Decipher · Accepted solution]

@Johnz414 Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

• check if it works fine on an alternate/external monitor.
  • If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery  and then, Run the System Diagnostics tests.
  • For more steps: click here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Johnz414]

I did attach another monitor through a HDMI port and did get a normal monitor image.

I also finally took the whole thing apart including reattaching the monitor cable and that seemed to get it to work.

It now is starting and running with a normal image on the monitor.

This case is then solved! 

[Riddle_Decipher]

@Johnz414 That's awesome, I'm glad I could help you get that sorted,

That said, If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.