09-12-2016 06:38 AM
09-13-2016 11:28 AM - edited 09-13-2016 06:38 PM
Welcome to the HP Support Forums! It is a great site for information and questions. I read your post about the laptop dropping to the carpet from the bed and now has display issues. A commendable job was done, by hooking up the unit to an external display and removing the RAM modules and checking.I'll be glad to assist you. It is always a privilege to work with a tech savvy expert like you.
Because of the drop, it certainly looks like the notebook has developed a hardware issue. It needs to be serviced. You could check the warranty of your unit by visiting this link: http://hp.care/2cDtDH1
Then you can contact phone support to get the unit serviced by visiting this link: http://hp.com/contacthp
Thanks for being a part of the HP community. Please let me know if this helps, and if it does please mark this post as an “Accepted Solution”. Kudos would also be appreciated for my efforts to help. You could simply click the “Thumbs Up” button.
Thanks and have a terrific week ahead.
I am an HP Employee