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HP Pavilion x 360 screen popped out of frame again, laptop won't close

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HP Pavilion x 360 Convertible 14-cd1xxx

I am furious that this problem has occured for a secind time. This laptop was already repaired a few months ago, and now the screen has popped out of the frame to the point where I can't close it anymore. The one time I did try to close it to pack it in my bag, I heard an awful crack and saw that a piece of the frame had completely cracked off. This is unacceptable and this laptop is defective. I need a repair or a replacement as soon as possible.


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Hi @yankees47,,


Welcome to the HP Support Community.  


As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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