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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎01-14-2019 03:37 AM

HP Recommended
Product: HP Pavilion x360 14-cd1000na
Operating System: Microsoft Windows 10 (64-bit)

Hello! Scrolling and fingers gesture stopped working. This happened immediatly after BIOS was uninsatlled and installed by HP support technician. I found here that resetting setup to default in BIOS menue can help. Unfortunately, it didn't in my case!

Could you please help and advise?

 

Thank you..

3 REPLIES 3

‎01-15-2019 01:26 PM

HP Recommended

@Bash77

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎01-15-2019 06:55 PM - edited ‎01-15-2019 06:56 PM

HP Recommended

Hi Krazy, thank you very much for taking the time to answer my query. 

 

These issues are now solved by HP Costumer Support. 

 

Thank you again!

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‎01-16-2019 11:34 AM

HP Recommended

@Bash77

 

I'm glad you got this issue sorted out

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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