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I have just turned on and set up this as new and the internal mouse click pad is non responsive? I have used HP assistant to scan for updates and it states all up to date?
@JC_1980 I suggest you attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher I am an HP Employee
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