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HP Pavilion x360 Convertible 14m Screen Popped

HP Recommended
Pavilion x360 Convertible 14m-cd0
Microsoft Windows 10 (64-bit)

Would really like to know what HP can do to assist those who have had screen pop-out issues on this notebook.  I hardly ever use the tablet mode, so the hinges are rarely fully extended.  Yet when I went to open the notebook, the lower right part of the screen popped out.  At first it was only the small corner, but gradually the horizontal and vertical edges began to separate even more.  There is a small tab that keeps it in place but it is impossible to reset.  A gentle effort to do so resulted in the lower part of the screen cracking across the bottom, which in turns affects the functionality because the screen senses pressure in random places and opens programs, minimizes them and even starts trying to do things without my touching the screen.  This happens frequently and randomly and now makes the machine virtually useless.  Clearly a manufacturing defect.  Purchased Nov 2018 so it's out of warranty.  Very disappointing!

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HP Support Agent
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HP Recommended

@gregf22 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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