cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
114
Flag Post

HP Pavilion x360 - display issue

HP Recommended
14-DH0603ND
Microsoft Windows 10 (64-bit)

Folks,

 

Recently in March 2020 I purchased a HP Pavilion X360 laptop for personal use. When I wanted to buy one, I did look no further than HP since I was an ex-Employee. 

 

ISSUE: The laptop screen started to flicker all of a sudden on 2nd Aug while I was checking my personal mails. When I rebooted the laptop the following day, a black spot appeared on the screen and the flickering continued. all my calls to the service desk went totally unheard and to add to my agony, I was told that this is out of warranty and was blamed for inapproriate use (Despite explaining & assuring over call that there was no mis-handling or damage done! I had to encounter a very Rude and Bossy support personnel.  Apparently the laptop needs to be repaired at my cost (almost 80% of the price I paid for the new laptop a few months ago) and for no fault of mine!

 

I had not seen such behavior / attitude of lack of trust from someone at the service desk, be alone human and courteous!  Why would someone not own up their mistake? To err is to human! Is that basic quality not being addressed any longer at HP? My days in the company were among the most cherished ones but never this attitude that I had to encounter. Being honest and practising integrity does not pay at HP. Contrary the customer gets blamed! This is deeply saddening.

 

Via this community, would I have someone who can lead me to an escalation path or should I consider taking a legal route? Suggestions welcome.

 

Thanks!

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
17,518 17,497 1,097 1,093
Message 2 of 2
Flag Post
HP Recommended

@Sats_exEmp

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's regional Escalation Team

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation