HP Pavillion Black Screen

[Isabellacolema]

When I opened my laptop there was a blue screen across the page saying that there had been an error and the laptop would have to restart. Once the restart got to 100% the screen remained black. I left it overnight to see if it would fix itself. I have tried a hard restart but that hasn’t worked. When I turn off the laptop then turn it on again the power light flashes at first and the whirring of the laptop is in short bursts along with the flashing. The power light then remains on but the screen stays black. 

[sandytechy20]

@Isabellacolema

Welcome to HP support community.

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.