HP Pavillion Gaming PC - Hinge broke after 10 months

[kthunter]

I have owned my laptop for about 10 months and last night I went to open it just like any other day and heard a crack.  I opened it very carefully and as I did the entire plastic housing around the lid/screen and hinge came apart and several small pieces of plastic  and metal rivet looking things fell out. This is clearly a defect that you would think would be covered by the manufacturers warranty. But not according to HP Customer Support. When I spoke to them this afternoon and explained what had happened and emailed the agent photos of the laptop to show how it fell apart. She put me on hold for a minute and then came back on the line and said that this is not something that is covered by the warranty and would cost $400 for them to fix it, but she could give me a 20% discount. I thought I bought a decent quality PC after seeing such positive reviews for it before I bought it last year, and I really loved it before it fell apart. At this point I'm very disappointed that it is going to cost half what I paid for it to get it fixed. For now I will just have to use it all taped together and unable to close the lid. I guess it could be worse.  

I just don't understand how something like this that really seems to be a defect in the laptop design isn't covered by the warranty. I know from searching this site that I am not alone with this same problem. Isn't there anything that HP can do to repair this under the warranty?

[Jacky-D]

@kthunter

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Cheron-Z]

@kthunter

We have not heard back from you.  If you would like have your concerns regarding the hinge issues reviewed please let us know.

Cheers