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- Notebook Video, Display and Touch
- HP Presence doesn't appear on MyHP

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05-31-2025 05:42 PM
Hello, I just purchased an envy x360 2-1 16-ac0000la. I've been trying to find the HP Video Presence configuration since I work via remote and videocalls are a big part of my job. However, I can't seem to find the option on MyHp, where it used to be. Does anyone know where I can download it?
06-02-2025 10:04 PM
@sofsw47, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
I suggest you refer to this guide: HP PCs - Configuring the webcam using HP Presence | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee