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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-25-2018 11:38 AM

HP Recommended
Product: HP ProBook 450 G5
Operating System: Microsoft Windows Server 2012 and older

I am trying to help one of employees who has a HP ProBook 450 G5 and is using it with a docking station and using Dual Monitors connected to that docking station.

 

The issue is when she initially boots her laptop the displays show a blue light but the display remains black. She can eventually pick up the displays but she always has to reboot the laptop. There hae been times where it took up to an hour to pick up the display.

 

I have changed out the docking station with the same results.

1 REPLY 1

‎10-25-2018 11:40 AM

HP Recommended

Operating system is wrong in description.

 

It's Windows 10 64 bit

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