HP Rechargable MPP 2.0 Tilt Pen not initially charging

[apasimio]

I recently purchased the HP Spectre x360 16 inch 2-in-1 Laptop and it's working great, it came with the tilt pen and I was very excited to use it. When I first got the laptop I plugged the pen in immediately because the instructions said that it would need to be fully charged first, however the pen has spent multiple days plugged in and for a few hours at a time and still has not reached full charge. I've only used the usb c cord that came with the pen and only plugged it into the laptop.

Is this just a faulty product or how else can this be fixed?

[Irfan_06]

Hi @apasimio,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds frustrating to have issues with your new pen. Here are some steps you can try to troubleshoot the charging problem:

Check the USB-C Port: Make sure the USB-C port on your laptop is functioning properly. You can test it by plugging in another device (like a phone or another accessory) to see if it charges.

Try a Different USB-C Cable: If you have another USB-C cable available, try using it to see if that resolves the issue. Sometimes, cables can be faulty.

Use a Different Charger: If possible, try using a different USB-C power adapter. Some chargers might provide different power outputs that can affect charging.

Clean the Charging Port: Inspect the USB-C port on the pen for any debris or dirt that could be interfering with the connection. A gentle cleaning with a soft brush or compressed air might help.

Reset the Pen: If your pen has a reset button or method (check the manual), try resetting it to see if that helps.

Software Update: Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Test the Pen on Another Device: If you have access to another compatible device, try charging the pen there to see if it charges properly.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[apasimio]

Hey Irwin,

I've attempted all of these already, save for testing with another compatible device, no luck unfortunately 😞

[Irfan_06]

Hi @apasimio,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support