HP Refuses to Honor Warranty

[seegop]

I purchased an HP Spectre x360 earlier this year. The laptop was defective, so HP replaced it. The replacement I received was defective, so HP provided me with a different model of laptop. This third laptop I received was defective, but I did not become aware of the defect until after the 30-day return window closed, so HP insisted on a repair.

I took the laptop to a certified HP service center, who determined that the device had a faulty GPU. They replaced the motherboard. The computer crashed less than an hour and a half after I picked it up from the service center. HP still insisted that they could only perform a repair, so I took it back to the service center the next day. The service center determined, very quickly, that the new motherboard also had a faulty GPU. They have ordered a second replacement motherboard.

In the meantime, I have asked that instead of repairing the laptop again, I instead be able to return the laptop for a refund of purchase price. The case manager insists that won't be a possibility due to the warranty, but the printed warranty included in the laptop's packaging says that if the "HP hardware product has recurring failures," HP may "give you a refund of your purchase price." The case manager insists he has a document that contradicts this, but has been unable to provide proof; he is either wrong, or is willfully lying to me, and does not want to honor the warranty.