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Solved!

HP SPECTRE x360 15-EB0017NL - External monitor connection through USB-C ports not working

HP Recommended
HP SPECTRE x360 15-EB0017NL
Microsoft Windows 10 (64-bit)

I’m an owner of the newest HP SPECTRE EB0017NL.

 

I’ve tried to connect an external portable monitor though the two available USB-C interfaces.

In Screen Settings the presence of the second monitor was recognized but no signal was present at the output.

I’ve also tried to connect the SAMSUNG TV through an USB-C to HDMI adapter and also in this case no video is displayed.

Connection through the embedded HDMI interface is fine.

The USB-C ports work fine with external drives and phone network connection but not with external monitors, although in the specs Displayport 1.4 is enabled.

Please, can someone say the reason why no video is generated from this last version of HP laptop by USB-C ports?

The USB-C cable and monitor are ok because I’ve tried to connect in the same conditions an older DELL 9750 Laptop and video was displayed as expected.

 

Thank You

 

Mauro

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HP Recommended

Dear Mauro71,

as you wrote today in my post, you already fixed the problem according to the instructions reported in the following post I just want to report to allow all other users to solve the issue:

"External monitor not working with thunderbolt connector" 

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