06-27-2016 08:31 AM
06-30-2016 08:22 AM
Same issue here.
I have the 13-4116dx with QHD (2560x1440) that I just purchased June 9, 2016 and have this same issue.
I definitely believe it's missing the firmware as was the issue for the 15t, however, there's no update for mine either. I chatted with support and in their attempt to solve it, they completely messed up my system and I'm now forced to do a full recovery.
One of the selling points of this device was the Pen support. Can someone please help us?
07-23-2016 08:34 AM - edited 07-23-2016 08:36 AM
I purchased the the HP Spectre X360 after extensive shopping and chose this model specifically because of the active pen support. Out of the box, everything worked fine (including touch-screen, etc).
When I received my HP Active Pen stylus, it was unresponsive on on the computer. I scoured the internet for solutions and found several HP forum posts with similar issues that were recommending that we update the firmware. Well, for my specific model of the Spectre, the 13-4103dx, there is no firmware available. I tried to download and install the firmware for a couple other similar models( which I should note all failed to update, even after unzipping the .exe as others have done), updated the bios, etc, and through this process the touchscreen stopped working altogether. Now I don't have a touchscreen, and the system does not even acknowledge that one is available via the HP startup diagnostic tools.
What the heck? HP, we need a solution to this problem with our computers. I bought this because I wanted the Active Pen support, and through trying to update the firmware and bios per your recommendations, now I don't have a touch screen OR active pen support...
Please help us with this issue.