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Michella91
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Message 1 of 4
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Solved!

HP Spectre 350 screen issues.

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I have an issue with my screen. Every once in a while when I turn my laptop on the screen appears to have streaks on it as if the screen was broken, at first all I had to do was adjust the screen and they would disappear. It is happening more often and it take a bit more wiggling of the screen for the display to normalize. I am not sure who to contact or how to fix this. My laptop is still under warranty 

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Riddle_Decipher
HP Support Agent
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Message 4 of 4
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@Michella91 if holding the side of the laptop is resolving the issue, that confirms a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
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@Michella91 First, we'll need to identify exactly what's wrong with the device, to do that, here's what you need to do:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Michella91
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Message 3 of 4
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Hi,

 

I when I put my laptop in bios it still had the issue. I downloaded the drivers in case they might help, they did not. The only thing that makes the image clear up (still grainy and jumpy) is by holding the bottom right hand corner by the strut. Not sure what my next step is. I’ve had the laptop for less than a year

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,123
Message 4 of 4
Flag Post
HP Recommended

@Michella91 if holding the side of the laptop is resolving the issue, that confirms a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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