HP Spectre 360 cameranot working , its showing black screen

[PKuser]

HP Spectre 360 convertible model NO 14-ea0023dx SN# [personal information removed] .  Web camera is not working only black screen appears whenever switched-on . Please help and guide.

[A_Gayathri]

Hi @PKuser ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Spectre 360's webcam is showing a black screen, there are a few troubleshooting steps you can try to resolve the issue:

• Restart your computer: Sometimes a simple restart can fix software glitches that may be causing the camera to malfunction.
• Check camera privacy settings: In Windows 11, ensure that the camera privacy settings are configured correctly. Go to Settings > Privacy & security > Camera, and make sure that "Allow apps to access your camera" is toggled on.
• Update webcam drivers: Outdated or corrupted webcam drivers can cause issues. You can update drivers manually through Device Manager or use HP's official website to download and install the latest drivers for your specific model. Software and Drivers for HP Spectre x360 Convertible Laptop PC 14-ea0023dx
• Run Windows Update: Make sure your operating system is up-to-date by running Windows Update. Sometimes, Microsoft releases patches that can resolve hardware compatibility issues.
• Scan for malware: Malware or viruses can interfere with your webcam functionality. Run a full system scan with your antivirus software to ensure your system is clean.
• Check for physical obstructions: Ensure that there are no physical obstructions covering the webcam lens. Dust or debris may also interfere with the camera's operation, so gently clean the lens with a soft cloth.
• Test with a different application: Try using the webcam with a different application (e.g., Skype, Zoom, or the Camera app). If it works in one application but not another, the issue may be with the specific software.
• Perform a system restore: If the issue started recently, you can try restoring your system to a previous point in time when the webcam was working correctly.

Refer to this document: HP Spectre x360 Convertible Laptop PC 14-ea0023dx  user manual refer to the page 20 or search for camera 

I hope this helps. 

Take care and have a good day.

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