Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

HP Spectre Folio touchscreen malfunction

HP Recommended
HP Spectre Folio 13-ak0xxx
Microsoft Windows 10 (64-bit)

My HP Spectre Folio touchscreen is malfunctioning.

Is there a solution which I can use it to solve the problem or I should send it to warranty service?

Problem is that one day my touchscreen stopped responding only on the entire upper row. So when I use for instance a full screen browser then it impossible to activate the address bar or the minimize, close buttons on upper corner.

I did everything suggested by HP support Assistant. One point it suggested to run the diagnosis in the BIOS system analysis for touchscreen then it was clear that the touchscreen isn't functioning (on the first row the test squares stayed red- wasn't able to manipulate them with a touch).

the results are the same for finger and pen. Touchpad (cursor) is forking fine.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation