HP Spectre X 360 Switchable Radeon Vega RX 64 graphic card not using in battlefield 5

[luky12]

Hi I have been using HP Sepctre X360 15in (i7-8705G, Radeon RX Vega M GL). 

I recently purchase BattleField 5, and I first experienced with 10hours of trial first. Since I like the game, I purchase the deluxe version but after switching into the purchased one, the lap top is not using the right graphic card. I usually had this problem, but I fixed it either updating graphic software or launching in AMD setting. However, this time, it does not work at all. If I try trial version, it worked on my RX Vega graphic card, but on Deluxe version it does not use it at all. Is there any solution for this?

[Jeet_singh]

@luky12,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with graphics drivers for your HP Notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What exactly seems to be an issue with the computer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to uninstall and reinstall the HP Support Assistant?

In the meantime, let's try these steps here: 

Let's start off by updating the drivers using Windows update: 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to download and install the latest display drivers from the manufacturer's website.

I would recommend you go ahead and download and install AMD detect tool  -Click here

Once you have downloaded the AMD detect tool on your PC, please go ahead and uninstall thee display drivers from Device manager.

Once done, restart the computer and then double click on the AMD detect file which you have saved and click on Run, follow the procedure to install the display drivers.

Once done, restart the computer and check how it goes.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[luky12]

Hi I solved the problem by using AMD settings. 

In AMD Battle Field 5 setting, I have to put as High Performance to run it with Radeon grahpic card.

Thank you.

[Jeet_singh]

@luky12,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,