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Message 1 of 3
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HP Spectre X360 15 yellow tinted display

HP Recommended
Spectre X360 15
Microsoft Windows 10 (64-bit)

Hello,

I've bought the Spectre X360 15 recently, about 2-3 weeks ago. Love the machine but the screen on mine is yellowish. I tried googling for a solution and while I found that I'm not the only one with this issue, I haven't really found an answer that helped me.

 

I tried Screen calibration. It did a bit of help, I made the whites to be a lot less yellowish, but it's still noticeable.

I've also downloaded an .ini from notebookcheck's review, but that didn't help me either. 

 

Right now, I've changed my display profile to this:

 sw2248x

 

While barely noticeable, the tint is still there.

2 REPLIES 2
HP Support Agent
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Message 2 of 3
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@BartekKO

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand there's a yellow tint on the screen

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check with an alternate/external monitor?

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

Riddle_Decipher
I am an HP Employee

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Message 3 of 3
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@Riddle_Decipher

Hello, 

 

I can finally reply.

 

I've connected the laptop to my tv via hdmi and the whites on it's screen look the way they should, there's no yellow tint. Seems like it has to be a hardware issue then.

 

I bought the unit on October 17th. It was from Renewal program, which I didn't know about when I got it. You say I should contact HP support in Poland?

 

In my first post I meant .icm file, not .ini.

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