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HP Spectre X360 Screen Problem

HP Spectre X360-13-4196ms
Microsoft Windows 10 (64-bit)

Dear All,

 

I'm new in this community, I appreciate if somebody can help me with this problem.

 

I recently got a new HP Spectre X360-13-4196ms. It's a great convertible ultrabook with core i7-6500U processor, 16GB RAM, 512GB SSD and Windows 10 OS. But when I bend it to 360 degrees the screen suddenly off for a few seconds and it is repeated to flash on and off.

 

It happens only when the screen bent to 360 degrees and on other angles, it doesn't have any problem.

I did a lot of things to check the reason of this problem. I found that this problem doesn't happen in the safe mode and also in the main mode when the graphics driver (Intel HD Graphics 520) is disabled.

 

I tried to update the Windows and Graphic driver, but the problem still exists.

I don't know that this problem is a hardware problem or just a software one?

 

I searched throw internet but I didn't find anybody else reporting this kind of problem.

I also read this thread

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Screen-flashing-on-off-on-brand-new-HP...

 but I think my problem is different from the one explained there.

 

I appreciate any idea and help about this issue.

 

Many thanks,

Moh

 

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HP Support Agent
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HP Spectre X360 Screen Problem

Hi@Silversea,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Flickering screen at 360’. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the steps from the link below and check if that fixes the issue.

The article is for a similar issue which occurs only after a Windows 10 upgrade.

 

http://hp.care/2e5veqv

 

If that doesn’t help, then you can try the perform a clean install of the OS by referring to the below link.

 

http://hp.care/2byIEKi

 

Hope this helps. Kindly update the status.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

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Resolv_S
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