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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Spectre x360 - 13 cracked screen
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09-21-2020 05:56 AM - edited 09-21-2020 06:26 AM
I have cracked touch screen of notebook yesterday. The screen was detached 1-2 mm from the lid in the top-middle position and when I tried to press it and return it to its original state it simply clicked and cracked. I am very dissapointed because the notebook is brand new and was like that from beginning.
The image is clear but the touch function does not work from half up and i want to replace this part. What are my rights regarding to warranty?
I am from Serbia and model number of the laptop is HP Spectre x360 - 13-ap0001nn (5QW55EA).
Thanks,
Regards
Solved! Go to Solution.
Accepted Solutions
09-23-2020 02:17 PM
Welcome to the HP support community.
This might require one on one interaction.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-23-2020 02:17 PM
Welcome to the HP support community.
This might require one on one interaction.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-05-2020 10:47 AM
Please tell me what exactly do I need to buy for my device? A direct link to a purchaseable screen on ebay/Amazon/AliExpress/other websites would be hugely appreciated.
I've found this but i am not sure about this model.
Thanks
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