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Message 1 of 3
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Solved!

HP Spectre x360 - 13 cracked screen

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

I have cracked touch screen of notebook yesterday. The screen was detached 1-2 mm from the lid in the top-middle position and when I tried to press it and return it to its original state it simply clicked and cracked. I am very dissapointed because the notebook is brand new and was like that from beginning.

The image is clear but the touch function does not work from half up and i want to replace this part. What are my rights regarding to warranty?
I am from Serbia and model number of the laptop is HP Spectre x360 - 13-ap0001nn (5QW55EA).

 

https://prntscr.com/ul3d2g

https://prntscr.com/ul3dl8

https://prntscr.com/ul3ebj

https://prntscr.com/ul3exy

 

Thanks,

Regards

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@salinjo

 

Welcome to the HP support community.

 

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Please tell me what exactly do I need to buy for my device? A direct link to a purchaseable screen on ebay/Amazon/AliExpress/other websites would be hugely appreciated.

I've found this but i am not sure about this model. 

https://www.ebay.co.uk/itm/13-3-LCD-Touch-Screen-Digitizer-Display-Assembly-f%C3%BCr-HP-Spectre-x360...

Thanks

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