09-21-2016 01:58 PM
I have the HP Spectre x360 - 13t-4200 CTO and have spent 4 weeks trying to get my brand new HP Active Stylus to work with this brand new laptop. I also bought a 2nd stylus to make sure the first one wasn't the problem. I have spoken with five different tech support reps, plus my case was escalated to a team of engineers. Although this very stylus is listed as compatible with this laptop, the word today from the "engineers" was that, no, I cannot use a stylus with my laptop, there is no work-around and, although there is a firmware upgrade for the 15" model, there is nothing for the 13" model (nor can they tell me if there is any plans in the works) and that I am "welcome to return the laptop for a refund" and long as I do it in the next couple days before 30 days after receiving the laptop.
Sorry, HP, this has been a nightmare, with non-stop bad information and I think that you should publish on the website that a stylus will not work so that when people consider purchasing this model, they will know that they can't use a stylus. But we all know that's not going to happen because it could affect sales of the laptop.
If you have to have a stylus working on this laptop, you should go with the Dell XPS. Frankly, I should have know better as this is my very first HP computer.
09-22-2016 07:14 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works please review this link.
09-22-2016 11:43 AM
I am very thankful for any help. Although I am not optimistic, I am very grateful that someone is listening and willing to do anything to get this resolved. I can supply the serial number for the Spectre having the styous probs which I believe would reveal all of the support sessions I have had.
How will I hear from this other support team? Will that be via email, or through this thread on the forum.
Thank you again.
01-04-2017 06:03 AM
Ironically, this has not stopped HP from running TV commercials touting the beautiful OLED screen and the ability to use a stylus with it.