HP Spectre x360 2-in-1 Laptop 14-ef2013dx (7P0Q7UA) webcam zoom, pan not working

[theabid]

HP Spectre x360 2-in-1 Laptop 14-ef2013dx (7P0Q7UA) webcam zoom, pan not working. It used to work perfectly before the windows 11 24h2 came in, after the update this feature stopped working and I can no way find a method to bring it back

[Kuroi_Kenshi]

Hi @theabid,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Webcam is Enabled and Selected:

• Make sure that the webcam is turned on and selected as the active camera. Some HP notebooks come with a webcam privacy switch or shutter key. Ensure these are set to 'On.'

Update Webcam Drivers:

• Using HP Support Assistant:
  • Open HP Support Assistant from your taskbar or search for it in the Start menu.
  • Navigate to the 'Updates' section and check for any available updates for your webcam drivers.
• Visit HP's Support Site:
  • Go to HP Customer Support - Software and Driver Downloads and enter your laptop model to find and download the latest drivers.

Adjust Camera App Permissions:

• For Windows 11, go to Settings > Privacy & Security > Camera.
• Ensure the setting for 'Camera access' is turned on, and the apps you want to use the camera with have permissions enabled.

Use Windows Update:

• Check for any optional updates that might include driver updates by navigating to Settings > Update & Security > Windows Update and selecting 'View all optional updates.'

Roll Back Windows Update:

• If the problem persists, consider rolling back the Windows update to its previous state where the webcam was functioning correctly. You can do this via Settings > System > Recovery > Go back.

Uninstall and Reinstall Webcam Software:

• If your webcam is not working with specific software, try uninstalling and reinstalling that particular software, ensuring it is compatible with Windows 11.

Switch to UVC Driver:

• If the default driver isn't working, switch to the standard USB Video Class driver through Device Manager.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,