HP Spectre x360 Convertible 13 - one of the USB C is not working

[Paul791]

hi,

i have spectre 13 inch and 1 port usb c has stopped working , cant charge and display.

i have done diagnostics and the following error occured:

9SGE24-8PJA8D-MFPURG-8DFR03

ZGL09EA ABU

any help much appeciated.

thanks

regards

Paul

[praveen196]

@Paul791 Welcome to HP Community!

I understand that the HP Spectre x360 Convertible 13 - one of the USB C is not working.

According to the failure code the issue with USB Ctype port. 

I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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