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yairshafir Student
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HP Spectre x360 Touch Screen

Spectre x360
Microsoft Windows 10 (64-bit)

I just wanted to tell you your customer service is a disgrace. I just bought a brand new spectre x360 10 days ago and its touch screen goes crazy every few hours. I had to contact your support 4(!!!) times: first time they updated the BIOS, second time they updated the BIOS and the graphics driver and the third time they had me do a full system refresh, nothing has helped. When I called the support line the last time they told me I had to replace my laptop and that it would take 7-9 business days for it to get replaced once they take it away!

 

I'm new here in Los Angeles and don't have another laptop, while school is starting I don't have any alternative laptop and can't make do without one! This is ridiculous, I'm never buying another HP product again in my life and will recommend everyone else to do the same.

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HP Spectre x360 Touch Screen

Hi @yairshafir

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

Thanks.

 

EmeraldAvenger
I work on behalf of HP


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