11-21-2016 11:50 AM
I have purchased the HP Spectre x360 recently and in general I am very happy with this ultra book.
There is however an annoying problem that randomly occurs. It seems like a ghost is touching the screen and it is not possible for me to continue working, unless I put the machine to sleep.
Please see below Youtube link:
Please could you advise what I could do!
11-22-2016 01:29 PM - edited 11-22-2016 02:30 PM
Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. I understand that there are issues with your touchscreen that seems to act up randomly. I will be delighted to assist you with this.:)
An excellent diagnosis was done by you. Hats off to you on that score.:) It is always a genuine pleasure to work with technically smart and competent customers like you. I take it as a privilege to share this platform with you. 🙂
Please perform a hard reset first from this link: http://support.hp.com/us-en/document/c01684768
Then please visit this link for further assistance. Link for touchscreen issues http://support.hp.com/in-en/document/c03488148 Please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers Please make sure that you select the country and enter the product# of the unit. Then follow the on-screen instructions.
If this does not do the trick for you, please run complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259 and make a note of all your observations. Please jot down failure codes for failed components if found. Please ensure to run the touchscreen diagnostics from component tests.
Besides ,visit device manager and go to Human Interface devices and uninstall the touchscreen driver and scan for hardware changes and check.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee
01-28-2017 11:12 AM
This is the same issue I had in this thread - http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-mouse-point-goes-wacky/m-...
I finally did the windows reset yesterday and it seemed to be fixed, but now it's starting to do it again.
02-21-2017 09:51 PM
I finally resolved this (mostly). The issue is the touch screen. I updated the firmware and drivers for the touchscreen and that fixed it for a few days, then it started acting up again. I finally disabled the touchscreen in device manager and haven't had any issues. Of course I can't use the laptop as a tablet anymore, but at least it's usable as a laptop.I finally resolved this (mostly). The issue is the touch screen. I updated the firmware and drivers for the touchscreen and that fixed it for a few days, then it started acting up again. I finally disabled the touchscreen in device manager and haven't had any issues. Of course I can't use the laptop as a tablet anymore, but at least it's usable as a laptop.