HP Spectre x360 ordering privacy screen model

[Peta_Kubiak]

Hi,

I have recently received my HP Spectre x360 i7 - privacy screen model, which I ordered through a local store. It does not have the privacy screen on the F2 button.

I am taking it back tomorrow. How do I know they are going to order the right model.  I can't work it out from the HP website.

This will be the third time I have had to order this in.

Thank you.

[Dragon-Fur]

@Peta_Kubiak 

Welcome to the HP Community --

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@Peta_Kubiak wrote:

Hi,

I have recently received my HP Spectre x360 i7 - privacy screen model, which I ordered through a local store. It does not have the privacy screen on the F2 button.

I am taking it back tomorrow.

>>> How do I know they are going to order the right model.

I can't work it out from the HP website.

This will be the third time I have had to order this in.

Thank you.

---

If you are letting someone else ("they") place the order, there is always a chance of getting "their" interpretation of what you are trying to purchase.

Suggestions

You might start with the HP Store Customer Service Department in your region.

If you like, start your search at the Store based on your preferences (series / model type).

Cost might be a factor for you -- make sure your initial search is not overly restrictive lest the features you want are actually available in a more expensive model.

When you have some of the information in-hand about what you want, contact Customer Service to get additional help.

Example

https://www.hp.com/au-en/shop/contact-us

Reminder

The HP Store sells models within a series based on HP decisions about market, region, and features.

HP products and models sold at "not-HP" Stores might be different.

Not-HP stores might -- or might not -- provide the same range of features and options.

What else?

There are many HP Spectre x360 models -- you need to narrow down the search a bit to see if what you want is something that is available in the series and model . 

Example - Website Support Search - Results list - series level (not individual models)

Results for "HP Spectre x360" (29) 

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HP Store – USA

 Store/HP.com USA Sales

 Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

Results for "HP Spectre x360" (29) 

OR

HP Product Home

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[Peta_Kubiak]

Thank you for the suggestion. I don't have any restrictions to what I want to puchase.

I went to a store because I couldn't find the privacy function on the website. I'm beginning to think it isn't actually sold in Australia.

[Dragon-Fur]

@Peta_Kubiak 

You are welcome.

Makes sense, I guess.

Not every option is available in every market or in every model.

Consider the business class machines, for example, the Elitebook, Probook, Zbook.

If you can afford the difference in price, the commercial systems are worth a look.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"