penfoldpc Honor Student
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HP Spectre x360 screen fading

spectre x360
Microsoft Windows 10 (64-bit)

Having a problem with the screen failing on my 18 month old spectre x 360. The screen fades to vertical lines. Touching the bezel at the base of the screen brings it back. Is this a problem with the screen connector or a software issue?

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HP Support Agent
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HP Spectre x360 screen fading

Hi@penfoldpc,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Display issues. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

The issue explains itself that it is a connector issue.

This could happen due to the loose connection caused because of temperature build up at the connectors.

I request you to reach out the phone support for any warranty related support options.

 

http://hp.care/2bjG4nE

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
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