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drewu37 Student
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HP Split 13 x2 docking station and battery charging problems

I have an HP Split, it currently works fine in tablet mode, but when I attach it to the keyboard, the screen becomes unresponsive to touch, the keyboard doesn't work, no does the charger, or the mouse.  The laptop is only a year old, and it is extremely frustrating that many people are having this issue and there does not seem to be a working solution posted anywhere.  Also,  I am dissapointed that HP has no alternative docking system to use with the split to serve as a work-around when this issue occurs.  I depend on my laptop for work, and I am immensely dissapointed.  This will most likely my first and last HP laptop.   

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HP Support Agent
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HP Split 13 x2 docking station and battery charging problems

Hi @drewu37

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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BShah Honor Student
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HP Split 13 x2 docking station and battery charging problems

I have similar issue, do you mind sharing what was solution for your issue?

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