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02-27-2023 06:48 PM
I purchased a Spectre 360 which came with a rechargeable tilt pen. My older HP had the pen with the button on top but the tilt pen doesn't. I called HP for help with pairing the rechargeable tilt pen. They couldn't get it to pair so they took 3 months to send me a new one. When I got the new one I tried pairing and it didn't work. I hunted through the HP Community for help without success as every referred the person back to the pen with the button. HERE IS THE ANSWER. IT DOESN'T NEED TO PAIR. IT WORKS RIGHT OUT OF THE BOX. Amazing that HP didn't know the answer and the community had such a hard time with this issue when the solution was so easy.
03-03-2023 08:55 PM
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model name of your HP Pen(if you need help, click here for information on how to find your model name).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a good day.
I am an HP Employee
03-04-2023 07:44 AM
Thanks for your offer to help. There is little info in the community on how to pair the HP Zenvo tilt pen. Every response talks about how to pair the tilt pen with the refers the pen with the eraser on top. I figured out the solution to the Zenvo pen on my own, its a passive pen and doesn't need to be paired. It just works. Would have been nice if HP told us this. Would have avoided a lot of aggravation.
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