HP TrueVision HD Inbuilt Camera - Not Working anywhere.

[Jeff_Kevin]

Device Information:

Camera: 'HP TrueVision HD Camera with integrated digital microphone'
Laptop: HP Notebook - 14-am122tu

The Problem:
Dear Customer Care,

My Inbuilt Camera in the laptop has suddenly stopped working, due to so-called 'Privacy Settings'. However, all my Camera Settings are enabled, allowing all my apps access to my Camera. I've tried updating the drivers, or even reinstalling the camera using Device Manager, but to no avail. The Camera does not work in the Camera App, nor in Google Meet, nor in Zoom. Basically, it does not work anywhere. Any possible fixes for this, please?

And also everywhere else where the camera is supposed to work, it does not.
Thanks for reading my issue, and hope you can fix it as soon as possible as it is affecting me pretty hard 😞

[KrazyToad · Accepted solution]

@Jeff_Kevin

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Jeff_Kevin]

Thanks a lot @KrazyToad ! I used the HPSA to download certain updates, and now, my camera is working perfectly 🙂

Also, please note that I had to reinstall my Antivirus (K7 Computing), as it seemed to be blocking access for my cam. So, if anyone of you has this issue and has an antivirus installed, please try changing it's settings/permissions or reinstall it if you have to.

[KrazyToad]

@Jeff_Kevin

Thanks for the update

I'm glad you got this issue sorted out and thank you for the Feedback

Drop us a message anytime you need help

Thank you