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Saad_Shaikh1
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Message 1 of 3
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Solved!

HP USB-C Dock G5 - MacBook Pro 2019 - DVI Cable Resolution Maxed at 1080p

HP Recommended
macOS 12.0 Monterey

Hi all,

 

I have a  MacBook Pro 2019 with 2 Thunderbolt 3 ports connected through the USB-C cable on the dock. The dock is connected to my LG Ultrawide Monitor (34GP83A-B) through a DVI Cable. My resolution is maxed at 1080p, played around with scaled settings and all of that to no luck. When I connect through a USB-C to HDMI cable to my monitor alone, I get a resolution of 1440p and also the widescreen ratio. I cannot get the same when I switch the source to my dock. Any body has a specific reason why it is limited and if there are any solutions to get more resolution through the dock?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
98,778 37,820 12,827 27,073
Message 2 of 3
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HP Recommended

@Saad_Shaikh1 

 

The dock does not have DVI port. How do you connect it to your monitor ? By the way, the dock is compatible with the following machines

 

Compatible with HP ProBook 450 G7 Notebook PC; HP ProBook 440 G7 Notebook PC; HP ProBook 430 G7 Notebook PC; HP ZHAN 66 Pro 14 G3 Notebook PC; HP ZHAN 66 Pro 15 G3 Notebook PC; HP ProBook 450 G6 Notebook PC; HP ProBook 440 G6 Notebook PC; HP ProBook 430 G6 Notebook PC; HP ProBook x360 440 G1 Notebook PC; HP ProBook 445R G6 Notebook PC; HP ProBook 455R G6 Notebook PC; HP ProBook 445 G6 Notebook PC; HP ProBook 455 G6 Notebook PC; HP ProBook 470 G5 Notebook PC; HP ProBook 450 G5 Notebook PC; HP ProBook 440 G5 Notebook PC; HP ProBook 430 G5 Notebook PC; HP ProBook 455 G5 Notebook PC; HP ProBook 640 G5 Notebook PC; HP ProBook 650 G5 Notebook PC; HP ProBook 640 G4 Notebook PC; HP ProBook 650 G4 Hex Core Notebook PC; HP ProBook 650 G4 Notebook PC; HP ProBook 645 G4 Notebook PCHP Pro x2 612 G2; HP EliteBook 840 G6 Healthcare Edition Notebook PC; HP EliteBook 840 G5 Healthcare Edition Notebook PC; HP Elite Dragonfly Notebook PC; HP EliteBook x360 1040 G6 Notebook PC; HP EliteBook x360 1030 G4 Notebook PC;
HP EliteBook x360 1040 G5 Notebook PC; HP EliteBook x360 1030 G3 Notebook PC; HP Elite x2 G4; HP EliteBook x360 1030 G2 Notebook PC; HP Elite x2 1012 G2; HP EliteBook x360 1020 G2 Notebook PC; HP EliteBook x360 830 G6 Notebook PC; HP EliteBook x360 830 G5 Notebook PC; HP EliteBook 830 G6 Notebook PC; HP EliteBook 836 G6 Notebook PC; HP EliteBook 840 G6 Notebook PC; HP EliteBook 850 G6 Notebook PC; HP EliteBook 745 G6 Notebook PC; HP EliteBook 745 G5 Notebook PC; HP EliteBook 755 G5 Notebook PC; HP EliteBook 840 G5 Notebook PC; HP EliteBook 850 G5 Notebook PC; HP EliteBook 840r G4 Notebook PC; HP EliteBook 830 G5 Notebook PC; HP EliteBook 735 G6 Notebook PC; HP EliteBook 735 G5 Notebook PC; HP ZBook 14u G6 Mobile Workstation; HP ZBook 15u G6 Mobile Workstation; HP ZBook 15 G6 Mobile Workstation; HP ZBook 15 G5 Mobile Workstation; HP ZBook 17 G6 Mobile Workstation; HP ZBook 17 G5 Mobile Workstation; HP ZBook 14u G5 Mobile Workstation; HP ZBook 15u G5 Mobile Workstation; HP EliteBook 1050 G1 Notebook PC; HP ZBook Studio G5 Mobile Workstation; HP ZBook x2 G4 Detachable Workstation; HP ZBook Studio x360 G5 Convertible Workstation; HP Chromebook x360 14 G1; HP Chromebook x360 11 G2 EE; HP Chromebook 14A G5

 

Your MacBook Pro is not on the list.

 

Regards.

BH
***
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2 REPLIES 2
banhien
Level 20
Level 20
98,778 37,820 12,827 27,073
Message 2 of 3
Flag Post
HP Recommended

@Saad_Shaikh1 

 

The dock does not have DVI port. How do you connect it to your monitor ? By the way, the dock is compatible with the following machines

 

Compatible with HP ProBook 450 G7 Notebook PC; HP ProBook 440 G7 Notebook PC; HP ProBook 430 G7 Notebook PC; HP ZHAN 66 Pro 14 G3 Notebook PC; HP ZHAN 66 Pro 15 G3 Notebook PC; HP ProBook 450 G6 Notebook PC; HP ProBook 440 G6 Notebook PC; HP ProBook 430 G6 Notebook PC; HP ProBook x360 440 G1 Notebook PC; HP ProBook 445R G6 Notebook PC; HP ProBook 455R G6 Notebook PC; HP ProBook 445 G6 Notebook PC; HP ProBook 455 G6 Notebook PC; HP ProBook 470 G5 Notebook PC; HP ProBook 450 G5 Notebook PC; HP ProBook 440 G5 Notebook PC; HP ProBook 430 G5 Notebook PC; HP ProBook 455 G5 Notebook PC; HP ProBook 640 G5 Notebook PC; HP ProBook 650 G5 Notebook PC; HP ProBook 640 G4 Notebook PC; HP ProBook 650 G4 Hex Core Notebook PC; HP ProBook 650 G4 Notebook PC; HP ProBook 645 G4 Notebook PCHP Pro x2 612 G2; HP EliteBook 840 G6 Healthcare Edition Notebook PC; HP EliteBook 840 G5 Healthcare Edition Notebook PC; HP Elite Dragonfly Notebook PC; HP EliteBook x360 1040 G6 Notebook PC; HP EliteBook x360 1030 G4 Notebook PC;
HP EliteBook x360 1040 G5 Notebook PC; HP EliteBook x360 1030 G3 Notebook PC; HP Elite x2 G4; HP EliteBook x360 1030 G2 Notebook PC; HP Elite x2 1012 G2; HP EliteBook x360 1020 G2 Notebook PC; HP EliteBook x360 830 G6 Notebook PC; HP EliteBook x360 830 G5 Notebook PC; HP EliteBook 830 G6 Notebook PC; HP EliteBook 836 G6 Notebook PC; HP EliteBook 840 G6 Notebook PC; HP EliteBook 850 G6 Notebook PC; HP EliteBook 745 G6 Notebook PC; HP EliteBook 745 G5 Notebook PC; HP EliteBook 755 G5 Notebook PC; HP EliteBook 840 G5 Notebook PC; HP EliteBook 850 G5 Notebook PC; HP EliteBook 840r G4 Notebook PC; HP EliteBook 830 G5 Notebook PC; HP EliteBook 735 G6 Notebook PC; HP EliteBook 735 G5 Notebook PC; HP ZBook 14u G6 Mobile Workstation; HP ZBook 15u G6 Mobile Workstation; HP ZBook 15 G6 Mobile Workstation; HP ZBook 15 G5 Mobile Workstation; HP ZBook 17 G6 Mobile Workstation; HP ZBook 17 G5 Mobile Workstation; HP ZBook 14u G5 Mobile Workstation; HP ZBook 15u G5 Mobile Workstation; HP EliteBook 1050 G1 Notebook PC; HP ZBook Studio G5 Mobile Workstation; HP ZBook x2 G4 Detachable Workstation; HP ZBook Studio x360 G5 Convertible Workstation; HP Chromebook x360 14 G1; HP Chromebook x360 11 G2 EE; HP Chromebook 14A G5

 

Your MacBook Pro is not on the list.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Saad_Shaikh1
Author
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Message 3 of 3
Flag Post
HP Recommended

My apologies. I meant display port. But it seems I am out of luck on the list of supported devices.

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