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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2020 06:31 AM

HP Recommended
Product: hp active pen
Operating System: Microsoft Windows 10 (32-bit)

hello, 

 

I have a pavilion 360 laptop and I just bought an HP active pen with app launcher. 

the bluetooth pairing was succesful and the app launcher button does work. 

but when the screen does not recognise my pen, I can not draw, write, click, there is no cursor or circle, nothing. I checked my battery, that works. I even replaced it with a new battery, still no response.

The touchscreen does work with my finger but not with the pen.

When I check the human interface (HID compatible pen), it does say: "device not migrated". 

I can return my pen, but therefor I need to know if it is the pen that is defected or is there a problem with my laptop or something else? 

I hope somebody can help me

greetings, 

Deborah

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