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Goterps007
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Message 1 of 2
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Flag Post

HP envy X360 - screen coming apart at hinges

HP Recommended
Envy x360
Microsoft Windows 10 (32-bit)

Purchased 2 of these in 2017 for my sons.  First one began coming apart in 2019 and had it repaired at a cost of over $300.  I attributed it to possible abuse by my older son.  Started happening again a year later on same unit.  This time, it had not been moved from his desk.  Now it’s starting on the other one.  Searching posts, this appears to be a major issue with HP laptops.  What is the fix??

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Goterps007, Welcome to the HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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