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Ayush31 Honor Student
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HP envy sleekbook 4-1245tu digitizer

Envy touchsmart 4-1245tu
Microsoft Windows 10 (64-bit)

Hey Everyone,

 

My laptop has got a crack in the display glass. The display is perfectly fine along with the touch, however i want to replace the upper glass so that it becomes normal and i can use it for presentations and other things.

 

I have tried getting hold of the digitizer but it seems like no body has it. Official partners, service centre guys, local/chinese products. No one. Can you suggest me what to do here? 

 

Thanks

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HP Support Agent
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HP envy sleekbook 4-1245tu digitizer

Hi @Ayush31

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know where you can purchase the display glass for your computer.

 

I’d love to help!

 

I recommend you to contact phone support and they will be able to you with the replacement.

 

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Hope this answers your question and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Ayush31 Honor Student
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I have tried it. Doesn't work. My warranty has expired. They don't help people with no warranty. It's weird. Also, i tried finding part number from them. Still no go.
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HP Support Agent
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HP envy sleekbook 4-1245tu digitizer

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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