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Honor Student
Posts: 2
Member Since: ‎11-11-2016
Message 1 of 4 (204 Views)

HP laptop touch screen

Product Name: HP Pavilion Laptop - 15b touch
Operating System: Microsoft Windows 8.1 (64-bit)

I have a HP laptop 15b 129 wm touch screen with windows 8.1

I put in some new memory and now I don’t have a touch screen I tried the delete in the device manager/ Human Interface Devices then restart but no touch screen driver came back I have looked In the Control Panel under System it says "No Pen or Touch input is available for this display." and in the UEFI hardware diagnostic test and no touch screen is there. 

The HP wed site has no driver for this model

Does anyone no wear to get this driver?

Any help will be greatly appreciated.  Thanks Bob

HP Support Agent
Posts: 11,234
Member Since: ‎08-10-2016
Message 2 of 4 (165 Views)

Re: HP laptop touch screen

Hi @bob81354,

 

Welcome to the HP Forums, I hope you enjoy your experience! :) It is a terrific place to find answers and tips and to get the best from the community.  I read your post about the notebook’s touchscreen not working. It will be a genuine pleasure to assist you here. :)

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. :)

 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. :)

 

First off, we need to figure out if the issue is software or hardware related.

It looks like the computer has a hardware issue. But we need to diagnose it further.

  • For better clarity and to assist you better I would require more information regarding this.
  • Did it happen immediately after a memory upgrade?
  • Have you checked by removing the RAM module that you’ve upgraded to and installing the original RAM module back?
  • Have you tried to update the graphics drivers from the support site?

Please perform a hard reset first from this link: http://support.hp.com/us-en/document/c01684768

 

Then try a system restore to a good known working date if the before the issue started from this link: http://support.hp.com/us-en/document/c03327545

 

If that does not resolve the issue  visit this link to update the graphics drivers: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Sleekbook/5330569/model/5400008

 

First, uninstall the existing graphics drivers. Then install the downloaded graphics drivers from the link provided above.

Please visit this link for further assistance: http://support.hp.com/us-en/product/HP-Pavilion-15-Sleekbook/5330569/model/5400008/document/c0348814...

 

Please download the UEFI firmware from this link and run complete system diagnostics to check if the touchscreen gets listed in the component tests.

Link: http://support.hp.com/in-en/document/c03467259

 

Please perform all the required steps to try and correct the situation. I know that you are technically very competent to achieve this.

 

If the touchscreen still fails to work, then it is a hardware issue with the computer. Please contact HP phone support to get the unit serviced by visiting this link: http://hp.com/contacthp Please follow the on-screen instructions to get the unit serviced. If the unit is under warranty or under extended carepack warranty, then the warranty should take care of repairs on your computer. Link to find the warranty status: http://support.hp.com/us-en/checkwarranty

 

If it is out of warranty and if service options are still available for the unit, you could get it fixed by contacting HP or by contacting a local technician like Best Buy or Staples.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.

T

o simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

Take care now and have a splendid week ahead. :)

 

 

 

DavidSMP
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎11-11-2016
Message 3 of 4 (124 Views)

Re: HP laptop touch screen

i did all the steps that were listed and still no results. ran the system recovery disc reinstalled everything and it still isnt working. the original memory is still in the same slot all i did was added memory to it. is there something that could have gotten messed up in the prosses to leave the touch screen inactive to the point where the computer doesnt evene recognize that there is even a touchscreen. i have all the right graphic drivers i installed them again but under human interface devices in device manager it doesnt show that there is a touchscreen and i cant update it nor can i find the driver anywhere to even install it. i could really use some more options to help resolve the issue if you have any more?

HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 4 of 4 (101 Views)

Re: HP laptop touch screen

@bob81354,

Thank you for the update,
I appreciate your time and efforts,

 

You've beautifully covered all the steps suggested my the previous tech,

That's great work done, kudos to you :)

 

There is, however, one last thing to do, to identify and confirm the cause of the failure,

I recommend that you restart the computer into the BIOS by tapping the F10 key and check if the touchscreen works on it.

 

If it does, we may need to reinstall windows using the HP recovery media,

However, if it doesn't work in BIOS either, that would confirm a hardware failure as BIOS isn't a part of windows.

And as a result, you will need to Contact HP to set up a hardware service.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation