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Flamingo1229
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HP omen x second screen doesn't turn on?

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HP OMEN X dg 0150
Microsoft Windows 10 (64-bit)

I have a problem with my second screen on my omen X it doesn't turn on. I already tried the boot reset and the hard reset I don't know what to do it's the dg0150 serie . I bought it 1 months ago and one morning I started up the laptop the second little screen doesn't turn on. There hasn't been a damage to the laptop. 

 

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@Flamingo1229

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Are seeing charging post light when you plug the Ac adapter?

Its recommend the battery be charged for no less than 24-hours. A 24-hour charge makes sure the battery is fully charged and helps with the battery's life expectancy.

 

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click
Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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