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Honor Student
Posts: 2
Member Since: ‎12-09-2016
Message 1 of 4 (685 Views)

HP pavilion x2 detachable HDMI problem

[ Edited ]
Product Name: HP Pavilion x2 detachable
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion x2 detachable running Windows 10 64bit. Until recently, I was able to connect  a second monitor through the HDMI port and it was automatically recognized. Since a couple of weeks the second monitor cannot be recognized any more. I even tried to connect my TV set but nothing happened. There is no problem with the cable. Also all drivers seem to be up to date. Any ideas what could I do ? 

Thanks in advance!

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HP Support Agent
Posts: 10,713
Member Since: ‎08-10-2016
Message 2 of 4 (629 Views)

Re: hp pavilion x2 detachable hdmi

[ Edited ]

Hi @KostasD,

 

Thanks for stopping by the HP Support Forums! :) Good day. Hope you are doing well. :) I understand that  the computer has HDMI issues when connecting to a second monitor. It will be a genuine pleasure to assist you here. :)

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. :) Excellent research , brilliant troubleshooting and diagnosis were done before posting your query. Kudos to you for that. :)

 

For better clarity and to assist you better I would require more information regarding this.

  • Please let me know the complete model# of the unit.

For starters, please try performing a system restore to an earlier time before the issue first occurred. Link for system restore: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows starts normally”

 

Please check these links out for further assistance: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/6875200/model/7089855/document/c0118640...

 

Link 2 Using Two or More Monitors with One Computer (Windows 10, 8): https://support.hp.com/us-en/document/c05348091 (Link Updated 05/01/2017)

Link 3: Using Two or More Monitors with One Computer. https://www.youtube.com/watch?v=Yl7U4uGZE5M

Link 4: http://www.windowscentral.com/how-connect-and-set-multiple-monitors-windows-10

 

Please note that link 3 and 4 are third party links. Please do not click on any ads, links, images or downloads  anywhere as these are third party links.

 

I request you to uninstall the current graphic drivers and update the latest bios, chipset, video and audio drivers from this link: http://hp.com/drivers Please select the country and enter the product# of the computer Then follow the on-screen instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  :)

 

Take care now and have a splendid week ahead. :)

Happy holidays to you and your family:)  Take care.:)

DavidSMP
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎12-09-2016
Message 3 of 4 (608 Views)

Re: hp pavilion x2 detachable hdmi

Thanks for the tips  @DavidSMP. Unfortunately I have not created any restore point and when I tried to follow the option “Restore your computer when Windows starts normally” the operation failed without explaining the reason. I am now trying  to restore the drivers as you have suggested. Once I have done that I will report the result, either successful or not. Thank you for the valuable tips.

Best

KostasD

 

HP Support Agent
Posts: 10,713
Member Since: ‎08-10-2016
Message 4 of 4 (593 Views)

Re: hp pavilion x2 detachable hdmi

Hi @KostasD,

 

Thanks for your super quick response. It has been fabulous to work with a techie like you.:) Please check these links out. I genuinely hope the issue gets resolved. Do keep me posted as to how they pan out.

 

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  :)

 

Take care now and have a splendid week ahead. :)

Happy holidays to you and your family:)  Take care.:)

DavidSMP
I am an HP Employee

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