HP rechargeable MPP2.0 Tilt pen not recognized by the computer

[Jules2205]

Hello!

I recently had a problem with my computer and the SSD was changed, so the whole OS was re-installed, and the computer was like if it were new. Since then my HP Rechargeable MPP2.0 Tilt Pen has not being working at all; is as if the computer simply did not "see" the pen. Any ideas on how to fix this? Also my Microsoft Store is not working.

Thanks for any help you can provide.

[Anand_Andy]

Hi @Jules2205,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Rechargeable MPP2.0 Tilt Pen. Not to worry I will help you to get a resolution to resolve the issue.

As you mentioned the operating system was re-installed, go ahead and try Windows Update.

Windows Updates:

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

Update BIOS for your PC.

if the issue persists, then manually download the drivers for your Tilt Pen from here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jules2205]

Hello Anand_Andy,

Thank you for your reply. I updated both the WIndows and the HP Support Assistant, but I couldn't update the BIOS because when it asks me which OS I have, the only option it shows me is WIndows 10, but mine is Windows 11. Also I cannot download the drivers for the MPP2.0 Tilt Pen from the link because it says "We were unable to find drivers for your product.".

I would appreciate any other help you could give me.

Thank you.

[Anand_Andy]

@Jules2205,

Thank you for your response,  I really appreciate your efforts but as the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!