Showing results for 
Search instead for 
Did you mean: 
Kal-el13 Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP specter x360 won’t turn on

I own a HP spectre x360 convertible product number: z4z2oua, model: 13-ac013dx. 


Two days ago the edge of the laptop (the one with the two charging ports) fell into fruit juice. The two charging ports were soaked in the liquid and I just let it drip out and tried to clean it out with Cotten swabs. The laptop seemed to work and charge fine after that. 


However now it won’t turn on. The caps light turns on an And blinks a white light 5.3 times (5 long 3 short). I removed the back panel and unplugged the battery but when I plugged in just the charger and tried to turn it on, it still just blinks the caps light 5.3 times. I noticed that the bottom part of the laptop, next to where the charging port is, was burning hot before I unplugged the battery. 


Any help is very much appreciate, 

thank you for your time.

402 395 17 49
Message 2 of 2
Flag Post
HP Recommended

HP specter x360 won’t turn on



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation