HP spectre x360 not recognising hp active pen

[Lukey371]

Hi there,

I have just bought a hp active pen and my laptop is not recognizing it, it should be compatible. i have looked in a few threads and tried downloading some firmware updates but this hasn't worked, can anyone help with this issue?

Many Thanks,

Luke

[asmita6658]

Hi @Lukey371

Welcome to the HP Support Community. I'd be happy to assist you with the pen issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

Step 1 Run Windows Updates troubleshooter -

Click on this link to run the troubleshooter. 

Step 2 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, try the next step.

Step 4 Re-install the touchscreen drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Step 5 Configure the pen input -

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.

3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue. 

Hope this helps! Keep me posted. 

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Have a great day!