HP spectre

[Jojjes]

Hi  i Have a problem i wounder why i can't see hp pencil  in bluetooh. I can i see it on my computer.!

My issus is that i try to use this on paint and went i typing with the pencil is grey out or nothing happen.

pls help

[Raj_05]

Hi @Jojjes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you are experiencing issues with your HP Spectre laptop and the HP Pen. Here are some steps you can try to troubleshoot and resolve the problem.

Ensure Bluetooth is turned on:

• Make sure that Bluetooth is enabled on your HP Spectre laptop. You can usually find this in the system settings or taskbar.

Pairing the HP Pen:

• Check if the HP Pen is correctly paired with your laptop. Go to the Bluetooth settings on your laptop, and if the HP Pen is not listed, try pairing it again.

Check battery levels:

• Ensure that the HP Pen has sufficient battery. If the battery is low or depleted, it may not work properly.

Update drivers:

• Make sure your laptop's Bluetooth drivers are up to date. You can do this by going to the device manager, finding the Bluetooth device, and checking for driver updates.

Reboot your laptop:

• Sometimes, a simple reboot can resolve connectivity issues. Restart your laptop and try using the HP Pen again.

Check compatibility:

• Verify that the HP Pen is compatible with your HP Spectre model. Check the HP website or the product documentation for compatibility information.

Software issues:

• Ensure that your operating system and any relevant software (such as the paint application) are up to date. Updates may include fixes for compatibility issues.

Try another application:

• If the issue persists in the paint application, try using the HP Pen in another application or software to see if the problem is specific to that program.

If none of these steps resolve the issue, there may be a hardware problem with the HP Pen or an underlying issue with the laptop itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Jojjes]

Hi.

i think is strange because i don’t have bluetooth on and i Can use the pen.  I wounder if is a way to disconnet and connect it again. I don’t see any light Went at push the buttoms 

[Raj_05]

Hi @Jojjes,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support