HP tilt pen does not write on Spectre x360

[JingJing]

Hi, 

I purchased a spectre x360 recently and it comes with a tilt pen. I could not get the pen working - I can pair it with the laptop and use the presentation mode. Even in the pen mode, I can use the buttons but it does not write on screen. I tried in different applications (since I know it does not work in Windows white board) but it does not work either.

I have been spending hours on trouble shooting and installed a pen driver (following the advice on HP support site, see below) but it does not work.  

HP Tilt Pen Driver (Windows 10 v1809)

Version: 1.0.0.6
Revision: B

I also located the pen driver under the laptop software and drivers (see below) but when I tried to install it, there was an error message - the driver is supported on this OS version (10.0.18363). 

HP Tilt Pen Driver (Windows 10 v1903)

1.0.0.8 Rev.A 1.4 MB Aug 8, 2019

Now I really dont know what to do. Would really appreciate someone to help and point to a direction. Maybe it is just a compatible issue between the pen and the laptop? but then why would HP send a pen in the same package if it is not compatible?

Thank you. 

JingJing

[Dragon-Fur]

@JingJing 

The following driver might work - it is rated for Windows V1909 (not 2004).

sp101635.exe

Information files

sp101635.cva

sp101635.html

[Devices]
ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"
ACPI\ELAN2514="ELAN EzTouchFilter"
ACPI\VEN_ELAN&DEV_0732="ELAN EzTouchFilter"
ACPI\ELAN0732="ELAN EzTouchFilter"

[Operating Systems]
WT64_1909=OEM

Reference and Resources – Places to find help, solve problems, and learn about your Device

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HP Spectre 13-aw0000 x360 Convertible PC series

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[JingJing]

Thank you very much. I have installed the driver as suggested but it still does not work. I can successfully pair the pen with the laptop and use the presentation mode but no luck with writing / erasing. 

Any other possible solution? Thanks. 

[Dragon-Fur]

@JingJing 

You are welcome.

Which Windows edition, version, and build are you running?

To see which version of Windows 10 is installed on your PC:

 Settings > System > About

Scroll down

Check the Windows Specifications  for

 Edition

 Version

 Build

Reference - HP Tilt Pen

YouTube > Set Up and Use the HP Tilt Pen | HP Accessories | HP

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We are a world community of volunteers dedicated to supporting HP technology

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[JingJing]

Thanks. My Windows specifications: 

Edition: Windows 10 Home

Version: 1909

OS build: 18363.836

Thanks!

[JingJing]

Hi there, 

wonder if there is any update or solution to my issue? should I call HP support if it is a product faulty problem? 

Thanks 

[Dragon-Fur]

@JingJing 

Sorry, your post was lost in the pile - it's no excuse, of course, but it does happen.  Apologies.

The driver is the newest version I have (or at least have found) 

Version=1.0.0.9

Did you remove (uninstall) the existing driver before installing the replacement?

There is not much more to it - Restart the computer after the driver is updated...

sp101635.exe

Rats.

What else?

I would suggest a new Bluetooth driver - at this moment I don't have one to offer.  Will Check.  This is a long shot since the pen does pair.

I suspect I'm missing something - I don't have a stylus compatible computer; I am working without proper reference.

Yes - 

If the computer is under warranty, and the pen came with the computer, the pen is under warranty, too.

Use the Serial Number of the computer to open the case - explain the issue, that you have tried uninstalling / updating the driver, whatever else seems relevant, and ask for an assist.

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[JingJing]

Thank you very much. Will try the HP support then. 

[Dragon-Fur]

@JingJing 

You are welcome.

Sometimes that is indeed the solution / answer.

Stay Safe.

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We are a world community of volunteers dedicated to supporting HP technology.