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HP Recommended
HP Pavillion 15 bc002na
Microsoft Windows 10 (64-bit)

My integrated webcam is no longer working, the light turns on but there is no video feed. In device manager it used to be called "HP wide vision", now it is simply "PC camera". I think the issue is the driver but HPs support site is not working for my model of laptop.

 

Could anyone provide me a link to the correct webcam driver for this model please?

 

The HP support website detects my laptop model and starts searching for drivers, but it must be bugged because it never finds anything.


Any help would be much appreciated.

1 REPLY 1
HP Recommended

@nopetynope

 

Welcome to HP support community.

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

You can refer this HP support community:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.