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HP x360 screen goes black

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My 1 year old x360 has started going black. It started slowly and particularly in tablet mode but now does it in any mode and is totally dark in tablet mode. The screen flickers in regular mode when the lid is moved, it seems like it is in the hinges. Has anyone else had this problem? I really need the tablet mode.

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HP x360 screen goes black

@noxontown I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.


I am an HP Employee

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