Resolve Windows 10 or update issues on HP computer or printer– Click Here
I'm using HP Pavilion 11 x360. Half of the screen turned green.
I tried looking for a solution here. Unfortunately, the one I saw didn't help my problem.
Please help me to solve my problem.
@Sunshine000 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, Here's what you need to do, to identify the issue and resolve it accordingly:
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the issue appears on the diagnostics, it could again, determine a hardware failure,
If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here
if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here
P.S: Welcome to HP Community 😉
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher I am an HP Employee
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